Workplace
Effectiveness

Competencies

Teamwork • Client/Stakeholder Focus • Planning & Organizing • Creative Thinking • Problem Solving, Prevention & Decision Making • Seeking and Developing Opportunities • Working with Tools & Technology • Scheduling & Coordinating • Checking, Examining & Recording • Business Fundamentals

Collaborative. Builds relationships and resolves conflicts to meet team objectives.

Challenges

Seek out opportunities where you can…

  1. Facilitate a group discussion and encourage others to express their ideas.
  2. Exercise “give and take” in a conflict situation to achieve resolution.
  3. Give thoughtful feedback on others’ work and request feedback for your own work.


Interview Practice Questions
Tell me about a time when you...

  1. Took a leadership role in a group.
  2. Supported a decision that was different from the alternative you’d proposed.
  3. Listened to and learned from team members with different backgrounds and experiences.

Customer-centered. Anticipates client needs and delivers personalized service.

Challenges
Seek out opportunities where you can…
  1. Work directly with clients or customers in a client-facing role.
  2. Provide customer service or technical support on a product or service.
  3. Develop project requirements by observing and interviewing potential product users.


Interview Practice Questions
Tell me about a time when you...

  1. Had to sell an idea or a product to someone.
  2. Anticipated a client’s future needs and proposed a proactive solution.
  3. Requested client feedback early in a project and made changes for a positive result.

Prepared. Prioritizes tasks and manages time and resources to accomplish important work.

Challenges
Seek out opportunities where you can…

  1. Create a long-term plan and prepare for a significant task.
  2. Anticipate roadblocks and develop contingency plans.
  3. Keep a project on track by re-allocating time and resources.


Interview Practice Questions
Tell me about a time when you...

  1. Had to decide between planning and acting.
  2. Had to pull together resources not under your control to complete a project.
  3. Used techniques or tools to get organized.

Innovative. Finds inspiration in unexpected places and uncovers useful patterns that others miss to generate diverse solutions.

Challenges
Seek out opportunities where you can…

  1. Reframe or take a different approach to a complex problem to find a simpler solution.
  2. Find unexpected patterns or trends in data that lead to new perspectives.
  3. Creatively re-envision your role or the overall team structure to improve effectiveness.


Interview Practice Questions
Tell me about a time when you...

  1. Approached a common problem or issue differently than anyone else had before.
  2. Used tools or methods to spur innovative thinking within a group.
  3. Implemented an innovative idea or concept with limited use of resources.

Disciplined. Detects warning signs, uncovers causes, assesses alternatives, and uses decision-making tools.

Challenges
Seek out opportunities where you can…

  1. Participate in all aspects of problem-solving, from identification through post-solution evaluation.
  2. Identify problems early by asking questions or conducting inspections to uncover warning signs.
  3. Monitor the short- and long-term consequences of a decision to identify lessons learned.


Interview Practice Questions
Tell me about a time when you...

  1. Had to make a decision on your own when you didn’t have enough information.
  2. Were able to identify the true nature or root cause of a difficult problem.
  3. Used decision-making tools to compare alternatives.

Proactive and forward-looking. Finds areas where improvements or revolutionary changes are needed.

Challenges
Seek out opportunities where you can…

  1. Safely take risks and try out ideas without fear that failure will lead to significant consequences.
  2. Do market research or talk with users of a product or service about their pain points or challenges.
  3. Perform a risk analysis and develop a risk mitigation plan.


Interview Practice Questions
Tell me about a time when you...

  1. Took a risk after considering the pros and cons.
  2. Identified an underused resource or area of weak performance in a group or organization.
  3. Developed an idea for a new product or service to fill an unmet need.

Tech-savvy. Selects, uses, troubleshoots, and maintains appropriate engineering tools and technology.

Challenges
Seek out opportunities where you can…

  1. Propose a hardware or software solution for a specific need.
  2. Gain experience maintaining and troubleshooting a range of tools and technologies.
  3. Use universal design principles to develop or improve an engineering tool for accessibility.


Interview Practice Questions
Tell me about a time when you...

  1. Adopted a new hardware or software tool that expanded your capability or productivity.
  2. Used troubleshooting methods to determine the cause of a technology error then corrected it.
  3. Evaluated a tool or piece of equipment for potential hazards, failure modes, or accessibility limitations.

Connected. Synchronizes schedules and manages logistics to efficiently fulfill requirements.

Challenges
Seek out opportunities where you can…

  1. Coordinate schedules of geographically distributed colleagues, co-workers, and clients across time zones.
  2. Communicate time-sensitive information to a group with diverse communication preferences.
  3. Explore scheduling tools and compare their cost, effectiveness, and usability.


Interview Practice Questions
Tell me about a time when you...

  1. Used technology to facilitate information sharing in a distributed work environment.
  2. Managed the logistics for a large meeting or event.
  3. Coordinated with others in a group to find meeting times and resolve schedule conflicts.

Careful and accurate. Effectively captures, checks, organizes, and maintains information in an accessible way.

Challenges
Seek out opportunities where you can…

  1. Compile, categorize, and verify that a collection of information or data is complete and accurate.
  2. Organize and update records and documents according to an organization’s requirements.
  3. Gain experience reviewing technical work for consistency, errors, and other hard-to-find issues.


Interview Practice Questions
Tell me about a time when you...

  1. Worked on validation or verification for a process or product.
  2. Gathered data in written and/or digital form using a systematic technique or process.
  3. Had to find and correct errors or inconsistencies while working under time pressure.

Strategic thinker. Keeps current on industry trends and uses economic principles to inform decisions.

Challenges
Seek out opportunities where you can…

  1. Consider the triple bottom line (social, environmental, and financial factors) while developing a sustainable solution.
  2. Study market trends and marketing strategies for a given industry sector or product.
  3. Integrate your role and purpose with the larger mission, vision, and strategy of an organization.


Interview Practice Questions...
Tell me about a time when you...

  1. Changed your future plans based on your knowledge of current industry and economic trends.
  2. Made a decision that balanced the best interests of the company, the community, and the environment.
  3. Proposed a course of action based on relevant legal and regulatory requirements.


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COMPETENCY CLUE:

Problems are present in every workplace - how you identify and address the root causes will determine your level of success.